Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “Client,” or “User”) and Rifat Refrigerator And Engineering, a service business established in 2019, owned by Sujan Mahmud, operating from Arhams, Plot No-79, Sector-7, Dhaka-Mymensingh Main Road, Uttara C/A, Dhaka, Bangladesh.

By scheduling any service, submitting an inquiry, calling our number, or browsing our website, you automatically agree to be bound by these Terms. These Terms apply to all customers across our entire service area in Dhaka City, regardless of how you contacted us.

Rifat Refrigerator And Engineering provides professional home appliance repair and installation services across Dhaka City. Our services currently include:

We reserve the right to decline any service request that falls outside our technical capacity, safety standards, or current availability without obligation to provide a reason.

You can book our services via phone call, WhatsApp, email, or directly through our website. All bookings are subject to technician availability and your geographic location within our service area.

• All appointment slots are confirmed on a first-come, first-served basis.
• Our service hours are every day from 8:00 AM to 12:00 AM (midnight), including weekends and public holidays.
• We will call or message you before dispatch to confirm arrival time.
• Estimated arrival times are advisory and may vary due to traffic or previous job complexity.
• If our technician cannot reach you after two attempts, the appointment may be marked as missed.
• Emergency or same-day bookings are subject to additional charges based on urgency and availability.

Our pricing is transparent and communicated to you before any work begins. We believe in fair, upfront pricing with no hidden costs.

• A service visit fee (diagnostic charge) may apply and is communicated at the time of booking.
• Final repair costs are quoted only after the technician has diagnosed the problem on-site.
• Any additional parts required for repair are charged separately at prevailing market rates.
• Payment is due upon completion of service unless agreed otherwise in writing.
• We accept cash and mobile banking (bKash, Nagad, Rocket) as payment methods.
• Prices are quoted in Bangladeshi Taka (BDT) and are inclusive of applicable charges unless stated otherwise.
• Service charges may vary for different areas of Dhaka due to travel considerations.
• We reserve the right to update our pricing at any time without prior notice on the website, but any quoted price during an active booking will be honoured.

We stand behind the quality of our work. All completed repairs carried out by our certified technicians come with a limited service warranty as described below:

The warranty is void if the appliance is tampered with by a third party after our repair, subjected to electrical surge damage, misused, or the fault is caused by unrelated issues.

While we take every precaution to deliver professional service, Rifat Refrigerator And Engineering’s liability is limited to the direct cost of the service provided.

• We are not responsible for pre-existing damage to an appliance that was not reported before service began.
• We are not liable for any indirect, incidental, or consequential loss including food spoilage, property damage caused by pre-existing faults, or loss of income.
• Our maximum liability to any customer shall not exceed the total fee paid for that specific service.
• We are not responsible for damage caused by power surges, improper voltage, or electrical issues at your premises.
• Advice or recommendations given by our technicians are based on their professional assessment and do not constitute a guarantee of outcome.

To help us deliver the best service, we ask that customers fulfil the following responsibilities:

• Provide accurate information about the appliance, brand, model, and fault when booking.
• Ensure the appliance and work area are reasonably accessible when our technician arrives.
• Remove or secure personal items near the appliance before the technician begins work.
• Ensure a responsible adult (18 years or older) is present throughout the service visit.
• Inform us of any known electrical or safety issues at your premises before the visit.
• Settle payment promptly upon service completion as per the agreed amount.
• Do not attempt to repair the appliance yourself between booking and our visit, as this may alter the fault condition and affect the accuracy of our diagnosis.

We understand that plans can change. Our cancellation and rescheduling policy is designed to be fair to both parties.

• You may cancel or reschedule an appointment free of charge by contacting us at least 2 hours before the scheduled time.
• Late cancellations (less than 2 hours’ notice) may incur a nominal cancellation fee.
• If our technician has already been dispatched and you cancel, a travel charge may apply.
• We reserve the right to reschedule an appointment due to technician unavailability, traffic emergencies, or force majeure events. You will be notified promptly.
• Repeated last-minute cancellations may result in us declining future bookings from the same customer.

To cancel or reschedule, please call us at 01557256062 or email [email protected] as soon as possible.

All content published on refrigerationservice.com.bd — including but not limited to text, images, logos, service descriptions, blog articles, graphics, and layout — is the exclusive intellectual property of Rifat Refrigerator And Engineering.

• You may not reproduce, distribute, or republish any content from this website without our prior written permission.
• Our business name, logo, and branding materials are protected and may not be used for commercial purposes by third parties.
• Linking to our website for informational, non-commercial purposes is permitted, provided it does not misrepresent our brand.
• Any feedback, suggestions, or reviews you submit to us may be used by us for marketing and service improvement purposes.

Your privacy matters to us. When you interact with our website or book a service, we may collect personal information including your name, phone number, address, and appliance details. This information is used solely for service delivery and communication purposes.

• We do not sell, rent, or share your personal data with third parties for marketing purposes.
• Your contact details may be used to send service reminders, follow-up messages, or promotional offers — you can opt out at any time.
• We may use non-identifiable data (e.g. website analytics) to improve our online services.
• Our website may use cookies to enhance your browsing experience.

For full details on how we collect and handle your data, please read our Privacy Policy.

We maintain a safe and respectful environment for both our customers and staff. The following conduct is strictly prohibited:

• Verbal abuse, harassment, or threatening behaviour directed at our technicians or staff.
• Providing false information to manipulate service pricing or outcomes.
• Attempting to reverse-engineer, copy, or replicate our service processes or materials.
• Using our brand name to falsely endorse products or services that are not affiliated with us.
• Intentionally damaging an appliance after service and claiming warranty coverage.
• Using our website in any way that could cause harm, overload our servers, or compromise site security.

Rifat Refrigerator And Engineering reserves the right to update, modify, or replace any part of these Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this page.

Continued use of our services or website after any changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically to stay informed of any updates.

For significant changes that materially affect your rights, we will make reasonable efforts to notify you via our website or direct communication where possible.

These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from the use of our services or this website shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

We aim to resolve any disputes amicably and directly. If you have a concern, we strongly encourage you to contact us first so we can find a fair resolution without the need for legal proceedings.

If you have any questions, concerns, or require clarification about these Terms & Conditions, our team is ready to help. You can reach us through any of the following channels: