Privacy Policy
Your privacy matters to us. Learn exactly how Rifat Refrigerator And Engineering collects, uses, and protects your personal information.
1. Who We Are
This Privacy Policy applies to Rifat Refrigerator And Engineering, a professional AC repair and refrigerator repair service company based in Dhaka, Bangladesh. We operate the website refrigerationservice.com.bd and provide doorstep appliance repair services across Dhaka City.
- Business Name: Rifat Refrigerator And Engineering
- Owner: Sujan Mahmud
- Address: Arhams, Plot No. 79, Sector 7, Dhaka-Mymensingh Main Road, Uttara C/A, Dhaka
- Phone: 01557256062
- Email: [email protected]
- Website: https://refrigerationservice.com.bd
- Established: 2019
When you visit our website, call us, send us a message, or use any of our services, you may share personal information with us. This policy explains clearly what we collect, why we collect it, and how we handle it.
2. Information We Collect
We collect only the information that is genuinely needed to provide you with our repair services, respond to your enquiries, and improve our website experience.
Information You Provide Directly
- Your name and contact number when you call or WhatsApp us
- Your home or office address for doorstep service appointments
- Email address if you use our contact form or send us an email
- Details about your appliance problem (brand, model, issue description)
- Feedback and review content you submit through our website
- Any other information you voluntarily share during service communication
Information Collected Automatically
- Your IP address and approximate geographic location (city level)
- Browser type, device type, and operating system
- Pages visited on our website and time spent on each page
- Referring website (how you found us — Google search, Facebook, etc.)
- Date and time of your website visit
- Cookie data as described in the Cookies section below
Information from Third Parties
- Reviews or ratings left on Google Maps / Google My Business
- Messages and interactions through our Facebook page
- Information from WhatsApp when you initiate contact
3. How We Use Your Information
We use the information we collect for the following specific purposes:
Service Delivery
- Scheduling and dispatching technicians to your location
- Providing repair estimates and service confirmations
- Following up after service completion within the 30-day warranty period
- Communicating updates about your repair job or appointment
Customer Communication
- Responding to your enquiries submitted through phone, WhatsApp, or our website contact form
- Sending service reminders (annual AC servicing, preventive maintenance)
- Sharing important updates about our services or pricing (only to customers who have opted in)
Website Improvement
- Analysing website traffic patterns to improve page content and navigation
- Understanding which service pages receive the most interest
- Fixing technical issues reported by visitors
- Improving our local SEO so Dhaka customers can find us more easily
Legal & Operational
- Maintaining service records for warranty claims and repeat visits
- Complying with any applicable Bangladeshi legal or regulatory obligations
- Preventing fraud and protecting the security of our business and customers
4. Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your browser — to make the website function properly and to understand how visitors use it. We do not use cookies to identify you personally or target you with advertising.
Types of Cookies We Use
- Essential Cookies: Required for the website to work. These include WordPress session cookies and security tokens. They cannot be disabled without breaking core website functionality.
- Analytics Cookies (Google Analytics): We use Google Analytics to understand which pages are visited most, how long visitors stay, and how they found our website. This data is anonymous and aggregated — we cannot identify you personally from this data.
- Functional Cookies: These remember your preferences (such as language or region settings) to improve your browsing experience across sessions.
- Third-Party Embed Cookies: If you watch a video embedded from YouTube on our website, YouTube may place cookies. We have no control over these cookies. Please refer to Google’s Privacy Policy for details.
Managing Your Cookie Preferences
You can control and delete cookies through your browser settings. Most browsers allow you to refuse or delete cookies at any time. Disabling all cookies may affect the functionality of some parts of our website. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
5. Third-Party Services We Use
Our website and business operations involve the following third-party platforms. Each of these services has its own privacy policy, and we encourage you to review them if you have concerns.
- Google Analytics: Website traffic analysis. Data is anonymised. Google Privacy Policy
- Google Maps & Google My Business: Location display and customer reviews. Reviews you leave on Google are governed by Google’s policies.
- WhatsApp (Meta): Customer communication channel. Messages sent via WhatsApp are subject to Meta’s privacy policies.
- Facebook / Instagram (Meta): Our business pages on Facebook and Instagram. Interactions on these platforms are subject to Meta’s privacy policies.
- YouTube (Google): Any service demonstration videos we embed on our website are hosted on YouTube and subject to Google’s policies.
- WordPress & Hosting Provider: Our website is built on WordPress. Server logs may contain standard technical data including IP addresses for security purposes.
6. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to outside parties. We may share your information only in the following strictly limited circumstances:
- Our Technicians: Your name, address, and appliance details are shared with the technician assigned to your service appointment. They use this information only to complete your repair job.
- Legal Requirements: We may disclose your information if required to do so by Bangladesh law, a court order, or government authority. We will only disclose the minimum information legally required.
- Business Transfer: In the unlikely event that our business is sold or merged, customer data may transfer to the new owner. We will notify affected customers before any such transfer takes place.
- With Your Consent: We may share your information for any other purpose with your explicit prior consent.
7. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
- Our website uses HTTPS (SSL encryption) for all data transmission
- Access to customer records is restricted to authorised staff only
- We do not store payment card information on our systems
- Our website platform (WordPress) is kept updated with security patches
- Physical records are stored securely at our Uttara office
While we work hard to protect your information, no method of internet transmission or electronic storage is 100% secure. If you have reason to believe your information shared with us has been compromised, please contact us immediately at [email protected].
8. Your Rights
As a customer or website visitor, you have the following rights regarding your personal information held by us:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we correct any inaccurate or outdated information about you.
- Right to Deletion: You can request that we delete your personal information, subject to any legal obligation we have to retain certain records.
- Right to Object: You can object to us using your information for marketing communications at any time. Simply let us know and we will stop immediately.
- Right to Withdraw Consent: Where our use of your information is based on your consent, you can withdraw that consent at any time without affecting your ability to use our services.
- Right to Portability: You can request that we provide your personal data in a commonly used, machine-readable format.
To exercise any of these rights, contact us by email at [email protected] or call 01557256062. We will respond to all requests within 30 days.
9. Data Retention
We retain your personal information only for as long as it is needed for the purposes described in this policy.
- Service Records: We keep records of your service history for 3 years to support warranty claims and repeat service bookings. You can request deletion at any time after your warranty period expires.
- Contact Form Enquiries: Messages from our contact form are kept for 12 months and then deleted, unless a service booking resulted from the enquiry.
- Website Analytics Data: Google Analytics data is retained according to Google’s standard settings (up to 26 months). We do not store this data independently.
- Marketing Communications: If you have opted in to receive service reminders, we retain your contact details until you unsubscribe.
10. Children’s Privacy
Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will promptly delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Post a notice on our website homepage informing visitors of the update
- For material changes affecting our existing customers, we may notify you directly via phone or email
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website or services after a policy update constitutes your acceptance of the revised policy.
12. Contact Us About This Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We are happy to help.
- Email: [email protected]
- Phone: 01557256062
- WhatsApp: +880 1557256062
- Address: Arhams, Plot No. 79, Sector 7, Dhaka-Mymensingh Main Road, Uttara C/A, Dhaka, Bangladesh
- Office Hours: Every day, 8:00 AM to 12:00 Midnight
We will respond to all privacy-related requests within 30 business days of receiving them.
Need AC or Refrigerator Repair in Dhaka?
Rifat Refrigerator & Engineering serves all areas of Dhaka City — every day, 8AM to 12AM. Call us now for same-day service.
Related Pages
Learn more about our services, who we are, and the areas we cover across Dhaka:
- About Rifat Refrigerator And Engineering — Our story, team, and commitment to quality
- All AC & Refrigerator Services — Full list of repair and maintenance services
- AC Repair Service Dhaka — Same-day air conditioner repair
- Refrigerator Repair Service Dhaka — Expert fridge repair, all brands
- Contact Us — Book a service appointment today
- Terms and Conditions — Our service terms and warranty conditions